Since September 2000, Five Star Limousine Wine Tours and Transportation has been serving Northern California from the Wine Country to the San Francisco Bay Area with tours, airport transfers, corporate and special event transportation.

Our dedicated personnel are trained to handle the specific needs of every customer. We understand the unique requirements of our clientele from Fortune 500 CEO’s to families embarking on a vacation to teens attending a school dance. Extraordinary service is the backbone of our organization and what keeps our customers returning again and again.

It is the goal of Five Star Limousine Wine Tours and Transportation to provide superior service to our clientele by building a lasting relationship with our clients, employees and community. We are dedicated to 100% customer satisfaction.

We believe our work to be a source of enjoyment and satisfaction and are proud of our reputation as a fair, reliable and professional company.

It is our intention to provide our clients with safe, worry-free transportation and an experience that exceeds their expectations.

We value the opportunity to serve our community in a manner which is honest, courteous and dignified and continue to strive for excellence.

1. Five Star Limousine accepts reservations by phone, fax or email.

2. Payment options:

Cash, VISA, MasterCard, American Express and Discover cards are accepted. A credit card is necessary to hold your reservation. On the date of service, a credit card will be physically swiped by the driver unless a signature card is on file.

3. Required reservation information:

a) Name, address and telephone number of person reserving transportation.
b) Name of person for whom the reservation is being made.
c) Pick up location(s) and time.
d) Total hours of reservation and number of people in party.
e) Destination(s)
f) Credit card.

4. Fax and email reservations:

If your reservation is made by fax or email, a confirmation/reply is required to verify your status. If a reply is not received within 24 hours, please call our office at (888)422-9721 to confirm your reservation.

5. Cancellation policy:

Our cancellation policy requires a minimum of 72 hours notice to avoid penalties. If a reservation is cancelled after the 72 hour marker, the full amount of the reservation is charged. There is no charge for cancelled flights.

Airport Reservations

1. Required reservation information:

a) Name, address and telephone number of person reserving transportation.
b) Name of person for whom the reservation is being made.
c) Pick up and/or drop off location(s) and time.
d) Number of people in party.
e) Airline flight times and numbers and airport information.
f) Cell phone number of client to be picked up.
g) Credit card.

2. Five Star Limousine and its drivers track the progress of all arriving flights and adjust pick up times accordingly.

3. An additional charge of $20 is applied for pick ups between 11 pm and 6 am.

4. Three or more stops require additional charges of $15 per stop.

5. If a flight’s arrival is delayed after the driver is en route, the client will be charged an additional hourly fee of $25 for wait time.

6. Curbside pick ups:

When your flight lands, our driver will contact your cell phone and leave a number for you to call and notify them when you’re ready to be picked up.
Proceed to the white curb under the Limousine pick up sign.

Allow ten minutes for the driver to arrive curbside.

Front windshield of car will display a sign with your name.

7. Baggage pick ups:

Our driver, with a welcome sign, will be located in the “Meet & Greet” area on the way to the baggage terminal. If you do not see a driver holding a sign with your name, please call (888)422-9721 for an update.

Limousine Rules and Safety Regulations

1. No smoking is allowed in any of our vehicles. Fines will be levied for violations.

2. Vomiting or urinating in a limousine results in a minimum charge of $500. If carpets need to be replaced, customer is responsible for the costs.

3. Clients will be charged actual replacement costs for broken glassware.

4. Items lost or stolen from the limousine will result in the client being charged a minimum fee of $100.

5. It is illegal and unsafe for passengers to protrude from the sunroof while the limousine is in operation. If passengers are minors, the sunroof is locked shut at all times.

6. All limousines with minors as passengers will go only to the destinations prearranged with our reservation staff. For the protection of the minors, no unscheduled stops will be made. This includes school dances and quinceaneras.